FREE DELIVERY ON ORDERS OVER $75
Shipping & Returns
Shipping Policy
We offer free shipping anywhere in the contiguous United States for orders over $75. We generally ship products same-day when orders are placed prior to 12:00PM MST, upon receipt of payment and acceptance of an order.
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We fill domestic orders via U.S. Postal Service priority mail, which generally results in delivery within 2 to 3 days. We also offer expedited shipping options.
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Urban Princess is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of nature.
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LOST PACKAGES: If a package gets lost in transit Urban Princesss will not be responsible if the tracking information confirms the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address.
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PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
Return & Refund Policy
Should you feel the need to return a product, you have 30 days from the date of purchase to initiate the process. Please contact us, we're happy to assist you.
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We limit returns to one return or exchange per customer. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once product is received a refund will be issued.
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We typically process approved return/refund requests within 1-2 business days.